Many of us are just old enough to remember the UPS commercial about the company that launched their new online store. The handful of entrepreneurs cheered as they saw the first orders come in. When the orders picked up and number more than 100, they screamed. Then 1000 orders…unbelievable. Then, as the numbers continued to grow, …
Tag Archive: customer service
Sep
20
Levementum & Magento Present: eCommerce Forum & Customer Case Study
At Levementum, we understand that in order to reach and serve customers today, retailers need an eCommerce presence. There is a wealth of opportunity for companies who create an eCommerce site that is designed from the ground up to engage customers and turn browsers to buyers. Magento, one of Levementum’s selected solution partners, is a …
Sep
03
Good Customer Service Lesson – Don’t do what Target Does
OK – normally I don’t write blogs bashing companies when I have a bad experience, mainly because I don’t have that much time available. But I had an experience last weekend at a local Target store that can serve as a great lesson on customer service. So I decided to share it. The Background My …


