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Category Archive: Insight & Thoughts

May
17

CRM Matters for Successful eCommerce Merchants

Many of us are just old enough to remember the UPS commercial about the company that launched their new online store.  The handful of entrepreneurs cheered as they saw the first orders come in.  When the orders picked up and number more than 100, they screamed. Then 1000 orders…unbelievable. Then, as the numbers continued to grow, …

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May
16

Why Would a B2B Company Invest in an eCommerce Solution?

A few questions to consider: Is your company one of many that sells not only direct to consumers, but also through partners, affiliates, and/or distribution channels? Have you discussed expanding your web presence to capture more online sales but held off because you view your direct to consumer (B2C) business too small to invest in? …

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May
11

X.Commerce, What Could it Mean to You?

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X.commerce looks to provide the framework to solve the problems many businesses run into when they find themselves with systems integrated from a series of batch jobs or home grown systems. It is the grand vision that a registration on any of these systems could propagate in real time to other systems, and provide a …

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Jan
10

How to Upgrade Magento from Community to Enterprise…the right way.

So…for all of you looking to make the Community to Enterprise move…here’s how to do it.

Dec
23

A Review of SugarCRM Web Services – from a Business Value Perspective

ComplexOps

In this review, you will learn how and why the SugarCRM Web Services Platform is a reliable, scalable, and cost-effective method of integrating to your SugarCRM application, regardless of the selection of an On-Demand or On-Premise infrastructure.

Dec
05

Jive – a passionate and disruptive slant on Social CRM (part 3)

In response to: Part 1 | Part 2 I agree Geoff. Thanks for your thoughts. For the sake of conversation, consider the layman perspective… A contextual social collaboration platform and an xRM Platform both provide history and relevance. The difference is perception on the basis of how intuitive it is to identify relevant information once …

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Dec
05

Jive – a passionate and disruptive slant on Social CRM (retort – part 2)

CRM isn’t SRM (Sales Relationship Management)…its “x”-RM, which covers customer support, highly transactional operational models, team collaboration, oversight, and varied vertical applications

Dec
05

Jive – a passionate and disruptive slant on Social CRM (part 1)

I took a closer look at the Social tools, Jive and Yammer… and I GET why people want this…

Nov
03

A Review of Magento Enterprise Edition

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A review of the Magento Enterprise eCommerce solution – which is a groundbreaking platform whose functionality is only surpassed by its flexibility.

Jun
06

eBay buys Magento…what does it mean?

magento

As most of you know, eBay bought out Magento last week, picking up the 51% of the company it didn’t own.  While I have no idea what they paid for it, we do know that its initial purchase of Magento (the 49%) valued the company at 45 million.  I would bet the farm that the …

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