Monthly Archive: September 2009

Sep
03

Good Customer Service Lesson – Don’t do what Target Does

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OK – normally I don’t write blogs bashing companies when I have a bad experience, mainly because I don’t have that much time available.   But I had an experience last weekend at a local Target store that can serve as a great lesson on customer service.  So I decided to share it. The Background My …

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Sep
02

What do these Open Source applications have in common?

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You have likely heard the names before, especially if you are an advocate or user of open source software.  Beginning about, 3 or 4 years ago open source software began to get noticed in the world of enterprise applications.  The clear leader and fore-runner in the enterprise was SugarCRM, now several other common or soon …

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